Sushi Box Rewards Terms and Conditions
Effective Date: July 1, 2026
Program Terms
Use of a Sushi Box Rewards account, enrollment in the Sushi Box Rewards program (“Program”), or use of any related website or mobile application constitutes acceptance of these Terms and Conditions (“Terms”), as well as our general Terms of Use, Privacy Policy, Cookie Policy, and Text Message Policy.
This Program is owned and operated by Sushi Box Clovis Inc. (“Sushi Box,” “Company,” “we,” “our,” or “us”) and is managed by J-Lin’s MGT Inc. operating as Lin’s Restaurant Group (“Lin’s”).
Subject to applicable law, Sushi Box reserves the right to modify, suspend, or terminate the Program, points (“Nori”), rewards, or any associated benefits at any time with or without notice. Continued participation in the Program constitutes acceptance of any such changes.
Eligibility
The Program is open to legal residents of the United States who are at least eighteen (18) years of age. Accounts are intended for personal, non-commercial use only, and each individual may maintain only one account. Sushi Box reserves the right to withhold, revoke, invalidate, or deduct points, rewards, or promotional benefits obtained through suspected abuse, fraud, manipulation, technical exploitation, or violations of these Terms.
Enrollment
Membership in Sushi Box Rewards is free. Customers may enroll through the Sushi Box mobile application or other authorized registration methods. Points and rewards begin accumulating only after successful registration and account activation.
Participation in other programs, including Lin’s Elite or other Lin’s Restaurant Group loyalty programs, does not automatically enroll a customer into Sushi Box Rewards.
Upon enrollment in Sushi Box Rewards, certain membership benefits, promotional rewards, or account features may not be available immediately. Some benefits may take up to twenty-four (24) hours to activate after registration or may not become available until the next applicable promotional or qualifying period.
Sign-up offers, welcome rewards, promotional enrollment incentives, and similar promotional benefits are limited to one per person, household, account, phone number, email address, payment method, and/or device unless otherwise stated. Sushi Box reserves the right to withhold, revoke, invalidate, deduct, or suspend points, rewards, Credit balances, promotional offers, or Program benefits associated with suspected duplicate accounts, fraudulent activity, abuse, manipulation, unauthorized activity, technical exploitation, or violations of these Terms.
Earning Points (“Nori”)
Members earn one (1) Nori for every one dollar ($1) spent on qualifying purchases. Points are calculated based on the subtotal after discounts, before applicable taxes, and are rounded down to the nearest whole dollar. From time to time, Sushi Box may offer promotional opportunities to earn bonus points, including limited-time multipliers or special earning periods, at its sole discretion.
Points will not be awarded on certain transactions, including but not limited to taxes, tips, service charges, alcohol purchases, gift cards, third-party delivery orders, discounted or promotional items, complimentary items, or refunded and canceled transactions.
Catering purchases may qualify for Nori points where offered by Sushi Box. Certain catering packages, discounts, fees, taxes, gratuities, service charges, third-party catering transactions, or promotional catering orders may be excluded from earning points or reward eligibility at Sushi Box’s discretion.
Members must properly identify their account at the time of purchase to earn points. Transactions completed without valid account identification may not qualify for retroactive point issuance.
Promotional earning opportunities, including “Appy Hour” promotions, bonus point periods, multipliers, and limited-time offers, may be limited to specific dates, times, menu items, order channels, participating locations, or other eligibility requirements as disclosed at the time of the promotion. Sushi Box reserves the right to modify, suspend, or terminate promotional offers at any time without notice.
Credit
Promotional store credit (“Credit”) that may be issued by Sushi Box Clovis Inc. (“Sushi Box”) as part of promotional campaigns, customer service accommodations, marketing offers, sign-up incentives, or other promotional activities at Sushi Box’s discretion. Credit is not earned through qualifying purchases unless explicitly stated and is separate from Nori points earned through the Sushi Box Rewards program.
Credit functions as promotional store credit and may be used toward eligible purchases at participating Sushi Box locations. Credit is not legal tender, has no cash value, is non-transferable, and may not be redeemed for cash except where required by law. Credit is not a gift card, stored-value product, or bank account and is not subject to California or federal gift card laws.
Credit may not be purchased, sold, transferred, gifted, or exchanged. Unless otherwise permitted by Sushi Box, Credit may not be used toward:
- Alcohol purchases
- Gift card purchases
- Taxes
- Tips
- Service charges
- Third-party delivery orders
- Promotional items
- Reward redemptions
- Other excluded items as determined by Sushi Box
Additional restrictions or exclusions may apply and will be communicated through the Sushi Box app, website, promotional materials, or in-store signage.
To redeem Credit, members must provide valid account identification at the time of purchase. Credit must be available in the member’s account at the time of checkout and cannot be applied retroactively after a transaction has been completed.
Once Credit has been redeemed and applied toward a transaction, it is considered used and will not be refunded, reinstated, or credited back to the member’s account in the event of a canceled transaction, returned item, refund, or other adjustment, unless otherwise required by law or approved by Sushi Box at its sole discretion.
Unless otherwise stated, Credit may expire based on the promotional terms associated with the issuance of the Credit. Sushi Box reserves the right to modify, revoke, expire, suspend, or adjust Credit balances at any time in cases involving suspected fraud, misuse, duplicate accounts, technical errors, account inactivity, Program violations, or account termination.
Sushi Box reserves the right to refuse redemption of Credit in cases involving suspected abuse, manipulation, unauthorized activity, or violations of these Terms.
Sushi Box reserves the right to modify or discontinue Credit, related promotional programs, or these Terms at any time without prior notice. Any changes become effective immediately upon posting through official Sushi Box communication channels.
For questions regarding Credit, please contact support@sushiboxca.com.
Gift Cards
Participants in the Sushi Box Rewards program may, from time to time, be eligible to earn points or receive promotional offers in connection with the purchase or redemption of Sushi Box Gift Cards, subject to the specific promotional terms disclosed at the time of the offer. Gift Card purchases do not automatically earn points unless explicitly stated. From time to time, Sushi Box may offer promotional incentives related to Gift Cards, including but not limited to bonus points, promotional rewards, or limited-time offers. All such promotions, if available, are governed by the terms disclosed at the time of issuance and may be modified, suspended, or terminated at Sushi Box’s sole discretion without notice.
All terms governing the purchase, redemption, expiration, cash redemption rights, reloading, loss or theft, limitations on resale, and other usage conditions of Sushi Box Gift Cards are set forth in the Sushi Box Terms of Use and are incorporated by reference into these Rewards Terms. Use of any Sushi Box Gift Card constitutes acceptance of those terms. Gift Cards may also be subject to applicable federal, state, or local laws, including, without limitation, California Civil Code Section 1749.5. Except as otherwise permitted by law, Sushi Box Gift Cards do not expire and are not subject to inactivity or service fees.
For questions regarding Gift Cards, including promotional eligibility under the Sushi Box Rewards program, please contact our customer support team at support@sushiboxca.com.
Points Expiration
All Nori points expire one (1) year from the date they are earned. Expired points will be removed from the account and cannot be reinstated. Nori points are promotional loyalty credits only and do not create vested rights, property interests, or ownership rights in any member account.
Rewards and Redemption
Once a Sushi Box Rewards member accumulates the required number of Nori points for an eligible reward, the member may redeem points through the Sushi Box app or other authorized Sushi Box redemption channels. Available rewards, redemption tiers, promotional offers, participating items, expiration periods, and eligibility requirements will be displayed within the Sushi Box app or through other official Sushi Box communication channels.
Sushi Box may offer rewards and promotional benefits including, but not limited to, food items, beverages, promotional vouchers, sign-up offers, birthday rewards, anniversary rewards, bonus point offers, limited-time rewards, exclusive promotions, partner offers, and other promotional incentives. Certain rewards may require minimum purchase thresholds, activation, opt-in participation, account verification, or additional eligibility requirements as disclosed at the time of the offer.
When points are redeemed, the applicable reward may be added to the member’s account, applied during checkout, or otherwise issued through the Program. Some rewards or benefits may take up to twenty-four (24) hours to activate after registration or may not become available until the next applicable promotional or qualifying period.
Birthday rewards are issued on the first (1st) day of a member’s birthday month to eligible Sushi Box Rewards members. To receive a birthday reward, members must create a Sushi Box Rewards account and provide a valid birth date before the first (1st) day of their birthday month. If a member creates an account or adds their birth date after the first (1st) day of their birthday month, the member will not receive a birthday reward until their next eligible birthday month.
Birthday rewards are limited to one eligible reward per member per calendar year unless otherwise stated and may be subject to activation requirements, expiration periods, minimum purchase requirements, or additional promotional terms disclosed at the time of issuance.
When a reward is redeemed or added to a member’s account, the corresponding Nori points associated with that reward will be deducted from the account. Once points have been redeemed, they are considered used and are non-refundable. Redeemed points may not be returned, refunded, exchanged, transferred, or converted into cash, credit, or other compensation.
Certain rewards, promotional offers, coupons, and account benefits may be subject to expiration dates, redemption windows, activation requirements, or additional limitations as disclosed at the time of issuance or within the Sushi Box app. Nori points expire one (1) year from the date earned.
Rewards are subject to availability, inventory limitations, operational restrictions, and participating location policies. Certain rewards may be limited to in-store redemption only. Rewards may not be redeemed through unauthorized third-party platforms or outside participating Sushi Box locations.
Sushi Box reserves the right to substitute, modify, suspend, discontinue, or replace rewards, participating menu items, or promotional offers, including providing items of equal or lesser value, due to inventory shortages, menu changes, operational limitations, supply shortages, pricing changes, or other business reasons.
All rewards, point requirements, redemption tiers, participating items, expiration periods, eligibility requirements, and promotional offers are subject to change, substitution, limitation, suspension, or termination at any time without notice.
Lin’s Elite Partner
Sushi Box is a participating Lin’s Elite Partner location. Lin’s Elite members may receive limited redemption privileges at participating Sushi Box locations, including select complimentary items or discounts as determined by Sushi Box. Available perks and participating benefits may vary by location and are subject to change at any time without notice. Members should check with the participating Sushi Box location for currently available Lin’s Elite benefits and redemption details.
To redeem eligible benefits, members must present their active Lin’s Elite membership profile at the time of purchase.
Participation in Lin’s Elite or Lin’s Rewards does not automatically enroll customers into Sushi Box Rewards. Purchases made using Lin’s Elite or Lin’s Rewards accounts do not earn Nori points unless the customer has separately enrolled in Sushi Box Rewards and properly identifies their Sushi Box Rewards account at the time of purchase.
Customers must create and maintain a separate Sushi Box Rewards account to earn Nori points and redeem Sushi Box Rewards benefits at Sushi Box locations.
Account Usage
To earn points or redeem rewards, members must be properly identified through their registered account at the time of purchase, including by scanning their membership QR code in the app or using another approved identification method.
If a member forgets to scan their membership QR code at the time of purchase, the member may request missing points by either (i) scanning the QR code printed on the receipt through the app, or (ii) emailing support@sushiboxca.com within twenty-four (24) hours of the transaction with a copy of the receipt and the account information associated with the membership. Requests submitted after twenty-four (24) hours, without a valid receipt, or that cannot be verified, may not be eligible for point issuance.
Sushi Box reserves the right to verify transactions and determine eligibility for point issuance at its sole discretion. Members are responsible for maintaining the confidentiality of their account credentials.
Technical Errors
Sushi Box is not responsible for delays, interruptions, technical malfunctions, POS issues, app outages, internet failures, synchronization delays, or other system-related errors affecting the Program.
Sushi Box reserves the right to correct incorrect point balances, rewards issued in error, system calculation errors, duplicate rewards, and technical discrepancies.
All Program determinations made by Sushi Box shall be final.
Account Inactivity and Termination
Accounts that remain inactive for a period of twelve (12) consecutive months may be subject to deactivation. In the event of account closure, Program termination, or violation of these Terms, all accumulated points and unredeemed rewards will be forfeited.
Program Changes
Sushi Box may modify the Program at any time, including, but not limited to, point accrual rates, reward structures, redemption tiers, eligible items, promotional periods, benefits, and expiration policies.
Changes become effective upon posting unless otherwise required by law.
Limitation of Liability
To the fullest extent permitted by law, Sushi Box Clovis Inc., J-Lin’s MGT Inc., and their affiliates, officers, employees, agents, and representatives shall not be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages arising out of or related to participation in the Program. Any recovery under any theory of liability shall not exceed the total amount of Nori points awarded to the member during the six (6) months preceding the event giving rise to the claim.
This includes, but is not limited to:
- Loss of points or rewards
- Technical issues
- System outages
- Delayed rewards
- Unauthorized account access
- Reward unavailability
Notice of Financial Incentive (California)
The Sushi Box Rewards Program (the “Program”) allows participants to earn or receive rewards, such as complimentary menu items, promotional coupons, and exclusive offers, in exchange for registering for an account and/or making qualifying purchases. These incentives may include spend-based rewards, discounts for repeat visits, and periodic promotional offers.
The value of the personal information collected through the Program is reasonably related to the costs associated with providing these rewards and benefits. While Sushi Box Clovis Inc. cannot assign a specific monetary value to personal information, the Company may derive business value from increased customer engagement, repeat visits, and participation in promotional activities.
For example, although Sushi Box may provide discounts or complimentary items through the Program, these incentives are designed to enhance the customer experience and encourage continued engagement with the brand. The overall value generated from participation varies and cannot be precisely calculated.
This is due to several factors, including but not limited to: differences in individual purchasing behavior, varying levels of engagement with marketing communications, geographic proximity to Sushi Box locations, and the fact that not all purchases are linked to a Rewards account.
For these reasons, Sushi Box reasonably determines that the value of the personal information collected through the Program is less than the value provided to participants through rewards and benefits.
Participation in the Program is voluntary. Members may opt out at any time by closing their account, which will result in the forfeiture of all accumulated points and rewards (as defined further under “Withdrawal” below).
Miscellaneous
Sushi Box shall not be liable for any failure or delay in performing its obligations under these Terms resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, governmental actions or restrictions, supply shortages, power outages, system failures, or disruptions to communication networks.
Failure by Sushi Box to enforce any provision of these Terms shall not constitute a waiver of its right to subsequently enforce the same or any other provision.
Members are responsible for reviewing and remaining knowledgeable about these Terms and any applicable Program updates. A member’s account balance, rewards status, and transaction history, as reflected in Sushi Box’s internal records, shall be deemed correct and controlling. In the event of any discrepancy between a receipt, app display, promotional material, or other customer-facing record and Sushi Box’s internal records, Sushi Box’s internal records shall control.
Sushi Box assumes no responsibility for errors resulting from incorrect, incomplete, outdated, or inaccurate account information provided by members. The sale, transfer, exchange, barter, or unauthorized use of points, rewards, promotional offers, or account benefits is prohibited and may result in the forfeiture of points or rewards, suspension of account privileges, termination of membership, or disqualification from participating in the Program or other affiliated loyalty programs.
Sushi Box reserves the right to withhold, revoke, invalidate, deduct, or suspend points, rewards, promotional offers, Credit balances, or Program benefits obtained through suspected fraud, abuse, manipulation, technical exploitation, duplicate accounts, unauthorized activity, or violations of these Terms. All determinations made by Sushi Box regarding eligibility, point accrual, reward redemption, account status, or Program participation shall be final and binding.
Nori points and rewards are promotional loyalty benefits only, are non-transferable, have no cash value except where required by law, and do not create vested rights, property interests, or ownership rights in any member account.
Electronic Communications and Marketing
By enrolling in Sushi Box Rewards or using the Sushi Box app, members consent to receive transactional, account-related, and promotional communications from Sushi Box through email, SMS/text messaging, push notifications, in-app messaging, or other electronic communication methods. These communications may include reward updates, promotional offers, account notifications, receipts, marketing messages, and Program-related information.
Message frequency may vary. Message and data rates may apply for SMS communications depending on the member’s mobile carrier and service plan. Members may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions provided in the communication or through applicable account settings. Opting out of marketing communications may affect the availability of certain promotional offers or Program-related notifications.
Sushi Box does not guarantee the delivery, timing, or receipt of any electronic communication and is not responsible for delayed, blocked, failed, or undelivered messages due to carrier restrictions, internet failures, device settings, technical issues, or other factors outside Sushi Box’s control.
Information Sharing and Privacy
By enrolling in the Program, you acknowledge and agree that your personal information may be collected, used, and shared between Sushi Box Clovis Inc. and its affiliated management company, Lin’s Restaurant Group, for purposes including but not limited to operating the Program, administering rewards, processing transactions, providing customer support, and delivering marketing communications and promotional offers.
Information shared may include your name, contact information, purchase history, and rewards activity. This information may be used to personalize offers, improve services, and enhance the overall customer experience across brands managed by Lin’s Restaurant Group.
Sushi Box does not sell personal information for monetary compensation. However, certain data sharing practices may be considered “sharing” under California law. You may have the right to request access to, deletion of, or to opt out of certain uses of your personal information, subject to applicable law. Please refer to our Privacy Policy or contact support@sushiboxca.com for more information.
Withdrawal
Members may withdraw from the Program at any time by requesting account deletion through customer support or by deleting their account through available self-service features within the app or Program platform. Upon withdrawal or account deletion, all points, rewards, benefits, and account history associated with the account will be permanently forfeited. Once an account is deleted, the associated phone number may become permanently ineligible for re-enrollment in the Program. Members may contact customer support to request account restoration; however, restoration depends on system availability, third-party support capabilities, and account status and is not guaranteed. Neither Sushi Box nor Lin’s is responsible if account data, points, rewards, transaction history, or enrollment eligibility cannot be restored following account deletion.
Governing Law and Venue
This Privacy Policy, and any disputes arising out of it, will be governed by the laws of the State of California, regardless of its conflict of law principles.
WHEN YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE AGREEING TO THE DISPUTE RESOLUTION POLICY SET FORTH IN OUR TERMS OF USE. THAT SECTION INCLUDES, TO THE FULLEST EXTENT PERMITTED BY LAW: (1) THAT CERTAIN LEGAL PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THIS PRIVACY POLICY MUST BE BROUGHT IN THE FEDERAL AND STATE COURTS OF THE COUNTY OF FRESNO, CALIFORNIA; (2) THAT YOUR CLAIM(S) WILL BE FOREVER WAIVED AND BARRED UNLESS FILED WITHIN ONE YEAR OF THE TIME IN WHICH THE EVENT(S) GIVING RISE TO SUCH CLAIM(S) BEGAN; (3) THAT YOU WAIVE YOUR RIGHT TO BRING, JOIN, OR PARTICIPATE AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS ACTION SUIT, PRIVATE ATTORNEY GENERAL ACTION, OR MULTI-PARTY ARBITRATION BROUGHT AGAINST US, ANY PERSON OR ENTITY RELATED TO US, OR A SERVICE PROVIDER USED BY US TO PROVIDE THE SERVICES; AND (4) THAT YOU IRREVOCABLY WAIVE YOUR RIGHT TO HAVE YOUR CLAIMS AGAINST US TRIED TO A JURY.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SUSHI BOX WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR CLASS-WIDE ARBITRATION.
All claims must be brought solely in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
To the fullest extent permitted by law, any claim arising out of or relating to the Program or these Terms must be brought within one (1) year after the claim arises or such claim shall be permanently barred.
Please read the “Governing Law and Dispute Resolution” section of our Terms of Use.
Severability
If any provision of this section is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
Contact
For support, please contact us at:
Sushi Box Clovis Inc.
Email: support@sushiboxca.com
Phone: +1(559)885-2025
Address: 5150 N Sixth St Ste 113, Fresno, CA 93710